Shipping & Return Policy
If your product arrives defective in any way or becomes defective within fourteen (14) days of receiving the product, Pure. will refund the amount paid for your most recent month of service.
Refund requests must be made directly to Pure. at info.pure.element@gmail.com.
Promptly following Pure. receipt of your request (typically within five (5) business days), Pure. will credit the amount paid for the returned product (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the payment method you used to make the original purchase.
Notwithstanding the foregoing, Pure. does not control when a specific credit card or payment method company processes a chargeback transaction.
You are responsible for contacting your credit card or payment method company if you have questions about the status of the chargeback.
Pure. will not provide a refund for a request that is received by Pure. more than fourteen (14) days after the date of original shipment.
Pure. also does not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.
If you are unhappy with your product for any other reason, Pure. will compensate you at their discretion with either awarded loyalty points, replacement of product, and/or refund of purchase price.
Additional cancellation, return, and refund rights (applicable only to customers in the United Kigdom ("UK") who are consumers)
SECTION ONE: deals with your right to cancel an order for a subscription.
SECTION TWO: deals with your right to return faulty/defective items under the Consumer Rights Act 2015.
SECTION ONE: CANCELLING AN ORDER FOR A SUBSCRIPTION
In accordance with the Consumer Contracts Regulations 2013, you are entitled to cancel your order for a Seasonal or Annual Subscription by notifying us of your intention to do so no later than fourteen (14) days from the day after delivery of your first Order and by returning that Order to Pure. in accordance with this section.
Each Subscription Order is for these purposes a single order forming part of a regular delivery of goods, so you can only cancel a Subscription and receive a refund within fourteen days of receiving your first box. You can of course cancel your subscription at any time, but it is only if you do it within this initial fourteen day period after you receive your order that you will be entitled to a refund (as required by UK legislation known as the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
To exercise your cancellation rights and return an order to Pure., please follow the steps below.
Step 1.
No later than fourteen (14) days from the day after delivery of your Box, either (a) contact our Customer Care Team at info.pure.element@gmail.com.
Step 2.
Return the order. You are responsible for returning the order to us as soon as possible. Unless the order is faulty, you will be required to arrange and pay for the cost of returning it to us.
The Order must be returned unused, with authentic labels and in original packaging. Your right to return an Order does not apply where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
Step 3.
The Order will be examined by Pure. upon receipt. We will not provide a full refund if the Order show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount, if any, will be available or you can choose to arrange for the Order to be returned to you within twenty eight (28) days of our notification.
Your payment for the individual Order (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) will be refunded by Pure. as soon as possible by the original payment method, no later than: (1) fourteen (14) days after we have received the Box from you (provided that you have returned it to us no later than fourteen (14) days from the day after delivery to you); or (2) (if earlier) 14 days after you provide evidence that you have returned the Box to us.
If we refund you the price paid before we are able to inspect the Order and later discover that you have handled it in an unacceptable way, you will be liable to pay to us an appropriate amount.
If you cancel your order for a Subscription and return the Order to us in accordance with this section, you will not receive or be charged for any further Boxes.
SECTION TWO: CONSUMER RIGHTS ACT 2015
The Consumer Rights Act 2015 states that goods delivered to you must be in conformity with your contract, as described, fit for purpose and of satisfactory quality. You may be entitled to a refund if the Products do not meet these requirements. Please contact our Customer Care Team if you believe that the Products delivered to you do not meet these requirements, emailing info.pure.element@gmail.com.